Coronavirus Update

The Vault during the Coronavirus outbreak – last update 9th April


Following government advice regarding the Coronavirus, we have made the decision to temporarily halt orders to the Vault until the end of May.

We took this decision in an effort to support the following outcomes:

* Reducing physical contact to help stem the spread of Coronavirus

* Retain equipment that can then be used as part of the community response to the outbreak


The government guidance for businesses, charities and the general public is likely to change as the situation progresses. We will continue to reflect on any guidance and adjust the operation of the Vault accordingly.

We have setup a new page on the Vault website that will be updated with any changes –

What does this mean for my existing orders?

If you have an order due to be collected or returned before the 1st June, the order will be automatically canceled.

Any orders after the 31st May are currently still being honored, but this is likely to change as we reflect on any new advice.

I need to use the Vault before the 1st June, what do I do?

We understand that groups will still need to operate during this period and that Vault equipment may play a key role in the function of your activities. If you do still need to use Vault equipment and haven’t already placed your order, please call Gareth on 07810 683398 or email

What support can HEY Smile Foundation provide during this period?

The Covid-19 outbreak is likely to have a big impact in our sector. We are currently coordinating the response with our key partners including local councils, emergency services, private sector supporters and other infrastructure organisations.

We have added a new section to the website that includes details of support in the Humber region and resources to help guide you in this challenging time.

Other online resources include:

Key Government information:

Practical guide from NCVO:

Information for fundraisers:

Advice on homeworking:

Coronavirus and your charities finances:

At the Vault, we are privileged to meet 100’s of groups who are passionate about supporting their community. We are heading into uncertain times, but the Vault Team and HEY Smile Foundation are here to help our sector navigate through this difficult period. Please get in contact with us if you need assistance, or if you can help fellow charities and groups.

Although our office landline number may not be answered, we will respond to voicemail as quickly as possible.

We would prefer you to contact us using the email address which is being constantly monitored.

Kind regards,

The Vault Team